Welcome to Superspeed! This Privacy Policy explains how personal information is collected, used, and shared when you use Superspeed (the "App" or "Service"), our revenue intelligence platform, to optimize your e-commerce store.

1. Information We Collect

To help you uncover hidden revenue leaks and provide accurate real-user monitoring, we collect certain information when you install the App, such as:

Account Details: Your email address, name, and basic store profile data.
Revenue Intelligence Data: Information about shoppers who visit your store, including IP addresses, browser types, device profiles, and interaction events (like ghost checkouts and rage clicks).
Store Configuration: Data regarding your store's theme, script tags, and optimization settings to ensure our tools run smoothly.

We gather this data directly through your e-commerce platform connection (like Shopify) and through automated technologies like cookies and web beacons integrated into your storefront.

2. How We Use Your Information

Our primary goal is to help you scale your business. We use the collected data to:

Power the core features of our revenue intelligence platform, delivering insights on lost revenue and performance bottlenecks.
Provide you with customer support and service updates.
Analyze aggregated platform trends to improve our algorithms and build better optimization features.
Ensure platform security and prevent fraudulent activity.

By using our platform, you allow us to use anonymized and aggregated session data to refine our analytics and enhance our overall service offerings for the community.

3. When We Share Information

We value your trust and only share data when necessary to run our business effectively:

With trusted third-party infrastructure providers that host and process our analytics securely.
With our affiliates and partners to provide integrated services or during a standard business transition (like a merger or acquisition).
When legally required to comply with regulations, lawful requests, or to protect the safety and rights of our community.

4. Security & Data Protection

We employ industry-standard security measures to safeguard your store's data. However, because no internet transmission is perfectly secure, we cannot guarantee absolute security. As is standard practice, you acknowledge that using online services carries inherent risks, and the Company is not liable for data breaches or unauthorized access outside of our reasonable control.

5. Targeted Advertising & Communications

We may occasionally use your contact information to send you updates, educational resources, and offers relevant to scaling your e-commerce revenue. You can opt out of promotional emails at any time. For broader ad targeting, you can visit the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

6. Your Rights

Depending on where you are located, you may have the right to access, correct, or request deletion of your personal data. Please note that data processing may occur in facilities located in the United States and Canada.

7. Updates to This Policy

As our revenue intelligence tools evolve, we may update this Privacy Policy to reflect new features or practices. We encourage you to review it periodically. Your continued use of the App signifies your acceptance of any changes.

Contact Us

Have questions about our data practices? Please contact our support team at hey@superspeedapp.com.