FAQ

Hi, how can we help? Take a look at the most asked questions about Superspeed. It is very likely that we already have an answer for you!

Need Help? Just write us anytime at hey@superspeedapp.com
Faster stores encourage people to stay longer and purchase more.
"A 0.1s improvement of your mobile site speed increases your conversion rates by 8.4%." - Google Research
A 0.1 second improvement in load time resulted in a 0.5% increase in Add to Cart count - Ebay

Do you guarantee a better Google Page Speed Insights / Lighthouse score?

Yes! For more than 96% of the Shopify themes, the performance will increase.

How fast will my performance speed be?

Superspeed users have seen an increase in performance from up to 30%. This metric depends on how many apps are you using, your theme fonts, 3rd party scripts, and your Shopify theme in general.

What PSI / Lighthouse metrics are you monitoring?

We monitor and try to improve the following PSI / Lighthouse metrics:

1. First Contentful Paint First Contentful Paint marks the time at which the first text or image is painted. Learn more.
2. Time to Interactive Time to interactive is the amount of time it takes for the page to become fully interactive. Learn more.
3. Speed Index Speed Index shows how quickly the contents of a page are visibly populated. Learn more.
4. Total Blocking Time Sum of all time periods between FCP and Time to Interactive, when task length exceeded 50ms, expressed in milliseconds. Learn more.
5. Largest Contentful Paint Largest Contentful Paint marks the time at which the largest text or image is painted. Learn more
6. Cumulative Layout Shift Cumulative Layout Shift measures the movement of visible elements within the viewport. Learn more.

Do I have to remove apps?

No. We don't remove your other apps and we don't have access to your other apps.

Do I need to touch or edit code?

Not at all. Just choose your theme and enable Superspeed. One-Click to boost your speed.

Do you run the reports for mobile or desktop devices?

We run the reports and optimize the store for mobile devices. If the performance on mobile devices will increase, desktop scores will increase as well.

Do you offer a free trial?

Yes, Superspeed is entirely free for 3 days.

What if my speed will not increase?

Each theme and store is different, and Superspeed needs to be configured to work with some themes. 1. Get in touch and we will do a more advanced audit on your store. 2. Remove Superspeed app before your free-trial expires and you will not be charged.

How do you monitor speed?

Superspeed is using PageSpeed Insights API to run Lighthouse.

What is the data retention policy?

Access all your historical data via UI or (API - coming soon)
Starter Plan: 3 months
Unlimited Plan: 1 Year

How often you will run the reports?

We run the reports once-per-day on your selected pages, calculated a median, and ensure a consistent score.

Do you offer support?

YES! We stand for great user experience. Our motivations are revealed by our happy clients. Just say HEY or get in touch with us. Ask us anything!

Where can I get in touch with you?

You can reach out anytime at hey@superspeed.com

Our Apps

Superspeed + Supercart are the best combination to improve your Conversion Rates, Average Order Value, Customer Lifetime Value and Google Rankings, User Experience and Page Speed. Write us at hey@superspeedapp.com and let us help you get started as soon as possible.

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Superspeed - Improve Google's Page Speed & Boost Your Core Web Vitals & Increase Conversion Rates

Skyrocket Google's Page Speed Score & Store Conversion Rate by improving your Page Loading Speed

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Supercart - A/B Split Test Shopify Cart Design with Shipping Insurance, Rush Processing and Upsells

Supercart 2.0 with A/B Split Testing, Shipping Insurance & Protection, Dynamic Upsells, Cart Widgets & More!